Privacy policy

Your Privacy Matters

This Privacy & Cookies Policy explains how VisaBoss collects, uses, and protects your personal data when you visit our website or use our services. We are committed to handling your data lawfully, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR).

Who We Are

VisaBoss is the controller of your personal data and responsible for how it is handled.

Registered Address: Unit 53 Skyline Village, Canary Wharf, E14 9TS
Email: info@visaboss.co.uk
Phone: 020 8090 5456

By using our services or interacting with our website, you agree to the terms of this Privacy Policy.

What We Collect

We may collect the following types of personal data:

• Identity Details: Name, date of birth, gender, travel and immigration history
• Contact Details: Address, phone number, email address
• Financial Details: Billing address, card or account information
• Technical Data: IP address, browser, device type
• Marketing Preferences: Your choices about communication and feedback
• Sensitive Data: Where required (e.g. medical test results for visa applications)

How We Collect Your Data

We collect data via:

• Forms and applications you complete
• Direct communication (phone, email, web chat)
• Your use of our website (through cookies and tracking tools)
• Trusted third-party sources (e.g. analytics providers or government websites)

You are not obliged to provide personal data, but without it, we may be unable to offer you certain services.

Cookies

We use cookies and similar technologies to improve your experience and track website usage. You can manage your cookie preferences through your browser. Types of cookies used include:

• Essential Cookies: Required for site functionality
• Preference Cookies: Remember your settings
• Analytics Cookies: Help us improve our services

See our Cookies Policy for further details.

How We Use Your Data

Your data may be used for:

• Providing visa-related consultancy and customer support
• Managing communications and responding to enquiries
• Processing payments and issuing documents
• Fulfilling our legal obligations
• Improving our website and services
• Sending relevant updates or offers (if opted-in)
• Ensuring security and fraud prevention

Who We Share It With

We may share your data with:

• Trusted partners or service providers assisting with visa processing or technical operations
• Legal or regulatory authorities where required by law
• Other third parties where necessary for the performance of our services

We do not sell your personal data under any circumstances.

Data Transfers

Some data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information.

How Long We Keep Your Data

We only retain personal data for as long as necessary to:

• Deliver services
• Fulfil legal and contractual obligations
• Resolve disputes
• Maintain records for auditing or compliance

Your Rights

You have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data (in certain cases)
• Object to or restrict how your data is used
• Opt out of marketing at any time
• Request a copy of your data for reuse (data portability)

You will not be charged for exercising your rights, and we aim to respond within one month.

Complaints & ID Verification

If you wish to exercise any of your data rights or make a formal complaint, please email:

📧 info@visaboss.co.uk
📮 VisaBoss, Unit 53 Skyline Village, Canary Wharf, E14 9TS

Important:
We require a valid form of identification (ID) to process any requests or complaints. This ensures that personal data is not disclosed to unauthorised individuals. We may also contact you for additional details to help us respond effectively.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

Children's Privacy

Our services are not intended for anyone under the age of 13. We do not knowingly collect data from children. If you believe your child has provided personal data to us, please contact us immediately.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and advise reviewing their privacy policies separately.

Policy Updates

This policy may be updated from time to time. Any changes will be published on this page and take effect immediately.

Last updated: 10 June 2025

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